Shipping Policy

Your shipping costs will be calculated in your cart depending on the weight/size of the items you are purchasing.
Orders placed during the weekend will be processed during the next business day. We do not process or ship orders on major holidays.
We will confirm your order by email.  If any items are on backorder or are unable to ship with the initial package, the full shipping amount is charged with the first package.  Additional packages will be shipped at no charge.
All orders from the Gift Shop will be shipped USPS Priority Mail unless the following exceptions:
  1. The customer requests expedited shipping and covers the additional cost.
  2. Alternative United States Postal Service service for small, lightweight items. Note – tracking not available on shipments through USPS.
  3. The item is being drop shipped directly from one of our suppliers. 

Note: The American Saddlebred Museum reserves the right to use an alternative shipping provider if it deems the situation appropriate.

Some oversized or special delivery items may be subject to additional shipping charges. These items will have a note listed on their page.
Items ordered together may not arrive in the same box.
Most items can be shipped internationally. Any package with a destination outside of the US will be sent USPS without tracking unless requested.
Important note: Shipments outside of the United States may also be subject to additional tariffs, duties, or other non-routine customs brokerage charges that are the responsibility of the recipient due upon delivery.  If this is a gift, you may want to notify the recipient of the potential charges.  We cannot estimate or charge for these tariffs, duties or other non-routine customs brokerage charges.
If your package or its contents are damaged, please notify the gift shop who will handle the claim for you. Please keep merchandise and packing materials until the claim is processed.